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Scheduled Change Window

Welcome to your Department of Education Portal.

Scheduled maintenance window

The scheduled maintenance window for Department of Education online services occurs each week between 19:00 Thursday and 04:00 the next morning, local time. Departmental online services may not be available during scheduled maintenance windows.

Questions relating to the scheduled maintenance window should be directed to the ICT Customer Service Centre at


Self service - reset and manage your own password

You can reset and manage your own password by setting a personal validation question. Find out how to do this here in Ikon.

Setting a user validation question provides a simple and easy way to reset a forgotten password without relying on others.

Please set your user validation question as soon as possible and encourage others to do likewise.

All enquiries relating to this issue should be directed to the ICT Customer Service Centre by lodging a support request through Ikon or calling 9264 5555 or 1800 012 828 for regional callers.

Tim Yorke
ICT Operations and Customer Service

Updated 6 April 2020

ICT maintenance

Coronavirus (COVID-19)

Go to Ikon for the most up to date information about the Coronavirus.

Updated 12 March 2020

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